Frequently Asked Questions

If you don’t find what you’re looking for, please contact customer support.

National Criminal Database

Can the applicant start complete a backgroud check on any connected device?

Applicants can complete the authorization process ANY time 24x7x365 on ANY connected device ANY where in the world which has resulted in us providing one of the fastest applicant completion rates in the industry.

ALERT – This amazing process eliminates time spent collecting information, potential processing errors, cost of human capital and storage of information while incredibly speeding up the hiring process. (Manual Entry is Still Available).

 

What does your National Alias Criminal & Sex Offender Search include?

We have one of the largest and most robust Databases available in the United States with current access to nearly 1000 databases with nearly a bilion records.

Why should I select Your National Alias Database Search?

All of our National Alias Database Searches now include an Alias Search which not only searches the legal name of the applicant provided but it helps find other known names AKA alias names.

ALERT – Many consumer reporting agencies do not include alias searches in their database products or pricing or have it as an add-on feature for an additional cost. Failure to include an alias search can lead to making a hiring decision based on incomplete, omitted or potentially inaccurate reports. Additionally, many organizations, if they verify adverse hits require you to pay for each jurisdiction required to confirm the adverse results.

How fast do I get the results?

99% of our National Alias & Sex Offender checks with no hits are reported in less than one minute.

How do you insure the results are accurate?

All of our National Alias & Sex Offender Checks with Hits go through our industry leading and proprietary Criminal Confirmation Check providing you one of the most accurate and verified applicant reports available.

ALERT – If you are getting “INSTANT” criminal records reported to you from your current vendor look for new one. Don’t dangerously open you and your organization to potential lawsuits because not all databases are 100% accurate and updated on the day the information is reported. There is a reason the states of California, Connecticut, Maine, Minnesota and Indiana require companies to verify database information. Many databases do not frequently and some may never update the information reported. Don’t take the risk of making an employment decision based upon potentially incomplete or inaccurate information.

County & Federal Searches

Why should I include a county check?

Not all database records are included and up to date at the time the report is created. By checking the county the applicant currently resides you will know that there are no recent criminal records that could be omitted from a National search. Additionally you can set your search type to say the last 3 counties lived or all counties over the last 7 years.

How are Your County Checks better than others?

Today we are interfaced with more than half of the 3400 counties in the U.S. which greatly speeds up the process. This is especially important for our proprietary Criminal Confirmation Check which allows us, around half the time, to turn around confirmed or verified criminal records in hours not days.

Why should I include a National Federal Check?

Federal Court Houses do not allow Federal records to be accessed by databases providers and are thus not included. A Nationwide Federal Search is a search of all 94 Federal Districts Courts in the US. This search is typcially included for applicants that are in management or above.

ALERT – If you are processing a Federal Check today you are almost certainly getting information on either just one Federal District or those in just one state. Why not get a National Federal Check for less that a State Federal Check.

Miscellaneous

How far back do your driving records go?

Typically, driving history goes back 3 years although some states may go back as far as 7 years. The state of orgin of the drivers license is in control of the length.

How do I know if the applicant has a record?

You get notified immediately once the report is complete and with a single glance at your dashboard see which applicant’s have adverse information reported and need attention and which ones do not.

How is your platform better for applicants than other options?

Our latest industry leading Applicant Portal has received rave reviews from clients and applicants alike. The applicant can now get notified when their report is pending, when completed and can view and even download a PDF copy of their report on any connected device, anytime and any where in the world. Additionally, they can communicate will us directly through any connected device if they find an issue or have a concern with anything reported. Our clients have found this results in a much more informed and happier candidate.

Can volunteers pay for their own background check?

Yes. For Volunteers we have the Optional Applicant Pay option which our clients have found applicants volunteer to pay between 25%-85% of the time. Required applicant pay removes 100% of your potential costs.

What are additional court fees or DMV fees?

Approximately 10% of all counties in the US charge an additional fees to access criminal records in their county. The Department of Motor Vehicles of each state charges an access fee for driving reports. These are typically called pass through fees because we only charge you what was charged to us with any additonal fees. Visit our Pass Thru Fees page for the most up to date fees.

Still need help?  Send us a note!

For any other questions, please write us at Support@BackgroundCheckology.com or call us at 816-702-6000.

PO Box 3100
Independence, MO 64055

© 2020 BackgroundCheckology

HELPFUL LINKS

Terms of Use

Privacy Policy

Payment and Refund Policy

EXISTING CLIENTS